Billing, renewal, and cancellation
Hosting is billed once a year. Renewal is automatic so your website does not go dark
because an invoice was missed, and you can turn that off whenever you like.
Cancelling
You can cancel automatic renewal at any time. Cancelling stops the next renewal — it
does not take your website offline. Your site stays hosted through the end of the
period you have already paid for.
If you change your mind
Your first hosting purchase has a 30-day
money-back period, which applies to the hosting charge. Separately quoted work such as a
WordPress-to-static conversion, migration, or other development is billed on its own and
is not automatically covered by the hosting money-back period; how those charges are
handled is set out in the quote before work begins.
If an annual subscription renews automatically and you did not intend to continue, you
can ask us to cancel and refund that renewal within
7 days of the renewal charge.
If a payment fails
A failed renewal does not take your website offline that day. There is a
30-day grace period from the renewal due date, during which
your site stays hosted and we will make reasonable attempts to contact you so you can
resolve the payment or arrange a transition. If the account remains unpaid after that,
we may suspend the website.
If a website is suspended for nonpayment, we retain the site files for a further
60 days, after which they become eligible for permanent
deletion. We will make reasonable attempts to contact you before anything is permanently
deleted.
The sequence, in short
Renewal due → 30-day grace period → possible
suspension → 60-day retention period → files
become eligible for permanent deletion.
Recovery copies follow that same timeline. While your account is active we keep them as
described above; once a suspended website reaches the end of the retention period, its
recovery copies become eligible for permanent deletion along with the site files.
These are our working commercial policies. The binding version will live in our
Terms of Service, which is not yet in force.